Test 1

1.	In the Open dialog box, which option allows you to delete, rename, print, map a network drive, or show a document's properties? A. Tools button B. Folders button C. Open button D. Views button

2.	Which of the following displays common commands in groups arranged by tabs? A. menus B. dialog boxes C. screens D. ribbons

3.	How does the Views button allow you to display the contents of a folder? A. as thumbnails B. in Web view C. as lists D. all of the above

4.	What are some of the commands on the Quick Access toolbar? A. Save, Undo, Redo, Print B. Save, Print, Font C. Insert, Undo, Redo, Print D. Print, Page Layout, Save

5.	Which button moves a window on the screen out of the way without exiting the application? A. Restore Down/Maximize button B. Close button C. Reset Window Position button D. Minimize button

6.	Using the keyboard, how would you select text from the insertion point to the end of the word? A. Ctrl+Shift+Right Arrow B. Shift+Right Arrow C. Alt+Right Arrow D. Shift+Alt+Right Arrow

7.	How can you hide the ribbon? A. Use Show/Hide. B. Click the View tab. C. Double-click the active tab. D. Click Undo.

8.	What is a small image of a page called? A. gridline B. draft view C. one page D. thumbnail

9.	How would you move the insertion point to the end of the line using the keyboard? A. Press Alt+End. B. Press Shift+End. C. Press the End key. D. Press Ctrl+End.

10.	What are the small square labels called on which key tips appear when you press the Alt key? A. buttons B. scroll boxes C. tabs D. badges

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Test 2

1.	You should press the Enter key twice between which parts of a business letter? A. date and greeting B. greeting and address C. address and text body D. all of the above

2.	What feature automatically saves data at scheduled intervals? A. AutoSave B. AutoText C. AutoRecover D. AutoData

3.	When you save a document for the first time, you must specify which of the following? A. file name B. file location C. both a and b D. none of the above

4.	You can open the Save As dialog box by pressing which of the following keys? A. F2 B. F8 C. F10 D. F12

5.	What do Author, Title, Subject, Keywords, Category, Status, and Comments have in common? A. They are all standard Document Properties. B. They are all restricted Document Properties. C. They are all standard File Properties. D. They are all restricted File Properties.

6.	How would you save a document with a new name or different file type? Answer:

7.	Name at least two standard Document Properties. Answer:

8.	In the Themes group, to apply selected changes click _____. A. Concourse B. Themes C. Intense Quote D. More

9.	The shortcut to display the print dialogue box is: A. Ctrl+X B. Ctrl+P C. Ctrl+C D. Ctrl+Z

10.	Which command adds a created envelope to part of the current document? A. Envenlopes B. Add to Document C. Ctrl+P D. Ctrl+S

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Test 3

1.	A single letter, number, symbol, or punctuation mark is known as which of the following? A. font B. point C. character D. none of the above

2.	What are the tiny lines at the end of characters in some fonts known as? A. feet B. san serifs C. serifs D. shoes

3.	A lowercase letter a is found next to which style type? A. Character B. Font C. Text D. none of the above

4.	The basic formatting commands found in the Modify dialog box are similar to those found on which menu? A. Font B. Styles C. Page Layout D. Paragraph

5.	How would you clear formatting from selected text? Answer:

6.	Quick styles can be modified. A. True B. False

7.	The font menu is not available on the mini toolbar. A. True B. False

8.	In the effects section of the font dialog box, you can change selected text to all caps or small caps. A. True B. False

9.	Which term refers to formats that are applied to individual characteristics or words that you have selected within a paragraph? A. character style B. serifs C. character D. font

10.	Which function of change case capitalizes the first word in every sentence? A. uppercase B. title case C. lowercase D. sentence case

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Test 18

1.	The most frequently used commands for customizing Word are found on which of the following screens? A. Display B. Popular C. Advanced D. none of the above

2.	The Customization screen provides options for adding commands to which of the following? A. Mini toolbar B. keyboard shortcuts C. both a and b D. none of the above

3.	The Advanced screen contains options for which of the following? A. editing text B. cutting text C. pasting text D. all of the above

4.	The Advanced screen allows you to add which of the following? A. default email address B. default return address C. both a and b D. none of the above

5.	Which screen allows you to set how files are backed up? Answer:

6.	Which dialog box provides commands for customizing Word? Answer:

7.	When creating a new document, Word sets the Author property based on the user name setting, however, the user name and initials specified in comments and tracked changes must be populated automatically each time. A. True B. False

8.	The Advanced screen contains many advanced choices for working with Word documents, including options for editing, displaying, and saving, but printing options must be changed from the Print Preview dialog box. A. True B. False

9.	Only commands can be added to the Quick Access Toolbar. A. True B. False

10.	The first step in viewing and managing Add-Ins is: A. choosing COM Add-ins if it is not already selected from the Manage box B. clicking the Go button C. clicking Customization D. clicking Add-Ins on the Word Options dialog box

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Test 17

1.	The Restrict Permissions command helps prevent which of the following for sensitive information? A. printing B. copying C. forwarding D. all of the above

2.	How many passwords can you add to a Word document? A. one B. two C. three D. none

3.	Which of the following can be removed using the Document Inspector? A. comments B. tracked changes C. personal data D. all of the above

4.	Comments may be displayed in which of the following formats? A. in balloons B. inline C. both a and b D. none of the above

5.	Which command allows you to specify those users allowed to read, change, copy, or print a document? Answer:

6.	Anyone who receives an electronic copy of a document that has been marked as final is prohibited from editing that document. A. True B. False

7.	By limiting the formatting, you prevent others from applying formatting directly to the document, but they can still modify styles. A. True B. False

8.	The only way to get a certificate, or Digital ID, is to purchase one. A. True B. False

9.	Markup includes comments and tracked changes such as insertions, deletions, but not formatting changes in a document. A. True B. False

10.

A certificate is: A. a digital means of proving identity and authenticity. B. the tracked changes and comments such as insertions, deletions, and formatting changes in a document C. an electronic signature that verifies the signer of a document is the person he or she claims to be and the content has not been changed since it was signed. D. a feature that removes comments, tracked changes, metadata, or other unwanted information from your documents.

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Test 16

1.	Choosing the Step by Step Mail Merge Wizard option opens which of the following? A. Mail Merge menu B. Wizard dialog box C. Wizard task pane D. Mail Merge task pane

2.	You begin the mail merge process by first setting up which of the following? A. merge fields B. main document C. recipient list D. none of the above

3.	Which of the following commands helps ensure that Word will be able to find a column in your data file that corresponds with every name or address? A. Match Item B. Match Data C. Match Fields D. none of the above

4.	You can specify which field name will be used in labels by using which of the following? A. Labels dialog box B. Customize Label dialog box C. Customize Columns dialog box D. none of the above

5.	You can insert a return address for use when creating envelopes in which of the following? A. Return address box of Word Options dialog box B. Mailing address box of Word Options dialog box C. Return address box of Envelope Options dialog box D. Mailing address box of Envelope Options dialog box

6.	What are mail merges useful for creating? Answer:

7.	What are chevrons used for in the mail merge process? Answer:

8.	To merge information, the main document must be connected to a data source. A. True B. False

9.	The Mail Merge tab contains the commands used to perform mail merges. A. True B. False

10.	To insert an individual field, such as a work phone number, what should you click in the Write & Insert Fields group? A. Match Fields B. Insert Merge Field C. Greeting Line D. Address Block

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Test 15

1.	When should you insert a blank placeholder? A. before entering citation information B. when creating a bibliography C. when you do not have all source information D. none of the above

2.	All sources you have created are displayed in which of the following? A. bibliography B. Citation Manager dialog box C. Source dialog box D. Source Manager dialog box

3.	A newly created bibliography can be saved as a new building block by selecting which of the following? A. Save as New Building Block command B. Save as New Bibliography command C. Save as New command D. none of the above

4.	The outer placeholder of a bibliography contains which of the following? A. title B. data list C. source list D. none of the above

5.	What is created when a citation is added to a document? Answer:

6.	List at least two items that can be cited as a source. Answer:

7.	When you have more information to include about a source than what is provided in the Create Source dialog box, click the Show All Bibliography Fields box to display additional fields. A. True B. False

8.	When you made a change in the Source Manager, the bibliography is automatically updated when the Source Manager dialog box is closed. A. True B. False

9.

When the reference style is changed, to what citations is the new style applied? A. The new style is applied to existing citations as well as any that will be added to the document. B. The new style is applied only to citations that will be added after the change. C. The new style is applied only to existing citations. D. The new style is not applied to any citations until the document is saved.

10.

After editing source information in the Edit Source dialog box and clicking OK, Word displays a prompt stating “This source exists in your master list and current document.” What question is then asked? A. Do you want to update your master list? B. Do you want to update your current list? C. Which list do you want to update? D. Do you want to update both lists with these changes?

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Test 14

1.	Captions are inserted as which of the following items in Word documents? A. text B. label C. field D. none of the above

2.	How can you add text to an automatically inserted caption? A. Click in caption and enter text. B. Delete caption and insert new caption. C. Select caption, right-click, and choose Update Field. D. Text cannot be added to automatically inserted captions.

3.	A table of figures is inserted as which of the following in a Word document? A. label B. text C. field D. none of the above

4.	The Update Table of Figures dialog box provides which of the following options? A. Update Entire Table B. Update Page Numbers Only C. both a and b D. none of the above

5.	You have just inserted the following caption, “Figure 3.” What caption will be displayed the next time you open the Caption dialog box? Answer:

6.	If the table of figures is selected and the Backspace key pressed, what is the result? Answer:

7.	Use the Add Label dialog box to create a label that is not listed. A. True B. False

8.	A table of figures cannot be created for labels that are not included on the default list. A. True B. False

9.	On which tab does the Captions group appear? A. Page Layout tab B. Reference tab C. Insert tab D. View tab

10.	If you select the Exclude label from caption check box, how will the caption be displayed? A. No caption will be displayed. B. Figure C. Figure A D. A

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Test 13

1.	Selecting text and clicking the Add Text button will display which of the following? A. Table of Contents dialog box B. style options C. Add Text dialog box D. menu of levels

2.	The table of contents is inserted as which of the following? A. block of text B. text box C. table D. none of the above

3.	An index can help readers locate which of the following items in a document? A. topic B. word C. phrase D. all of the above

4.	A table of contents is an ordered list of the topics in a document, along with links that can take you to each topic. A. True B. False

5.	Once you have created a Table of Contents, you cannot change the format. A. True B. False

6.	You can create an entire table of contents using the Add Text method. A. True B. False

7.	When marking an entry for index, once you have marked a word for index, the dialog box automatically closes. A. True B. False

8.

An index is: A. located at the end of the document B. the symbols that appear between the table of contents topic and the tab set for the corresponding page number C. an ordered list of the topics in a document, along with the page numbers on which they are found D. is the top-level entry in an index.

9.	When updating a table of contents, clicking the Update entire table button is: A. optional B. the first step C. the second step D. not a step

10.	When updating an index, clicking Mark in the Subentry box is: A. is not a step B. the first step C. the third step D. the second step

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Test 11

1.	Which of the following actions will move to a bookmarked item in Word? A. Press Ctrl when selecting a bookmark. B. Select a bookmark name and click Go To in the Bookmark dialog box. C. Right-click on an I-beam. D. all of the above

2.	An I-beam appears for which of the following? A. bookmarked block of text B. bookmarked item C. bookmarked graphic D. none of the above

3.	The Bookmark dialog box appears when which of the following is selected? A. cross-reference B. bookmarked text C. Bookmark button D. all of the above

4.	The Document Map displays which of the following? A. all headings B. formatted headings C. headings formatted with built-in heading styles D. both b and c

5.	Which of the following actions will update a Document Map? A. adding new heading style to document B. removing heading style from document C. both a and b D. none of the above

6.	In what location(s) can you enter a bookmark's name? Answer:

7.	Each bookmark can be named the same thing. A. True B. False

8.	Bookmarks are displayed by default in a document. A. True B. False

9.	If a bookmark is deleted, the cross-reference related to it is deleted as well. A. True B. False

10.	If Word is unable to locate any pre-formatted headings, the Document Map will not appear. A. True B. False

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Test 11

1.	When do the WordArt tools appear in the ribbon? A. when the WordArt is selected B. when the WordArt is formatted C. when the WordArt is inserted in a document D. all of the above

2.	While working in a text box, what additional tab appears on the ribbon? A. Format B. Design C. Layout D. all of the above

3.	When does the Edit WordArt Text dialog box appear? A. when text is selected and WordArt is then inserted B. when WordArt is inserted without first selecting text C. both a and b D. none of the above

4.	List at least four groups that appear on the Format tab of the Word Art tools ribbon. Answer:

5.	What text edits can be made from the Edit WordArt Text dialog box? Answer:

6.	When a different kind of text box is needed, it is possible to draw and insert an empty, unformatted text box. A. True B. False

7.	The Even Height command changes the height of only uppercase characters. A. True B. False

8.	A Text Box command can be used to insert a pull quote. A. True B. False

9.	The WordArt tools enable all of the following except: A. Edit the Text B. Change the WordArt style C. Add a shadow Effect D. Import an image

10.	In order to get text to flow from one text box to another use the ______ command. A. Pouring Pitcher B. Even Height C. Drop Cap D. Text Box Link

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Test 10

1.	When inserting a picture into a document, which of the following is true? A. The picture is added as an inline object in the file. B. The picture is added as an embedded object in the file. C. The picture is added as a floating object in the file. D. none of the above

2.	A picture can be flipped horizontally or vertically using which of the following? A. rotating handles B. options in Rotate menu C. both a and b D. none of the above

3.	Once you select a shape, which of the following will insert the shape into a document? A. Click OK. B. Press the Enter key. C. Draw the shape. D. both a and b

4.	SmartArt, pictures, and clip art are graphics that can be inserted into a document and then formatted using a variety of options. A. True B. False

5.	The Insert Text command changes the way text wraps around the picture. A. True B. False

6.	What do SmartArt graphics visually represent? A. designs B. information C. formats D. colors

7.	What is the frame-like boundary between a drawing and the rest of the document called? A. drawing canvas B. flowchart C. crosshair D. sizing handle

8.	What can be done to a picture to remove unwanted parts? A. Rotate it. B. Crop it. C. Resize it. D. Scale it.

9.	How can you display the Quick Style gallery on the Format tab after the picture has been selected? A. in the Adjust group, click Change Picture B. in the Adjust group, click Reset Picture C. in the Picture Styles group, click the More button D. in the Picture Styles group, click Picture Effects

10.	What are the options in the Compression Settings dialog box? A. print, screen, and email B. print, email, and optimal C. optimal, print, and screen D. optimal, screen, and email

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